Tenant FAQs

Answers to your frequently asked questions

• Can you hold a place before I apply?

  NO, we do not hold a rental unit prior to receiving an application. Only an approved application with a paid security deposit will hold a rental unit.

• Do I pay first month’s rent and last month’s rent with my security deposit?

  NO, the security deposit is paid separately from the rent. Rent is paid on the day that you move into the property. We do not require that the last month’s rent be paid in advance.

• How old do you have to be to apply?

  At least 18 years old.

• Is the deposit refundable?

  The security deposit is non-refundable once paid prior to occupancy. At the end of the lease term the deposit is refunded if no rent is owed and if there are no damages to the unit.

• Who needs a cosigner?

  A co-signer isn’t required unless you don’t meet the income requirements, or we are unable to verify your income.

• You have a property I want to rent. How do I apply?

  Go to our company website and click on “Rentals.” Locate for the property and go to the bottom of the post. Click the “Apply Now” button.

• How do I pay rent?

  We have options to pay online through the tenant portal, mail your payment, drop it off at office or you can pay with a credit card. We accept personal checks, cashier’s checks, money orders, Visa, Mastercard, and American Express credit cards. There is 2.5% processing fee to use a credit card or debit card.

• I want to get a pet. What do I do?

  First check with your property manager to see if pets are allowed at the residence. If so, you will need to complete a pet screening application. Once this is completed, the property manager will be in contact with you regarding how much the non-refundable pet deposit and monthly pet fee will be based on the breed and size of your pet.

• I want to move out, but my roommate wants to stay. What do I do?

  Notify the office immediately to inform your property manager. This notice will need to be submitted in writing as well. If there will be someone replacing you, an application will need to be completed and approved prior to having their name added to the lease and yours removed.

• My lease expiration is coming and I want to move out. What do I do?

  Notify the office in writing at least 30 days before the lease ends.

• Who is responsible for paying for repairs & maintenance requests?

  The property owner is responsible for repairs provided it is not tenant caused. Tenant responsibilities include: changing batteries in smoke detectors, changing lightbulbs, and changing HVAC filters. Tenant will be held responsible if it is deemed that the repair was due to the tenant’s negligence.